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How We Keep Your Account Safe and Private

Your account details, payment history and personal information stay secure with us.

Encrypted account accessPayment data protectionClear data retention rules
spbo 7m How We Keep Your Account Safe and Private
PRIVACY QUESTIONS

How to Contact Us About Your Privacy

We're here to help if you have questions about your data, want to update your account details, or need to know what information we hold on you. Reach out through any of these channels and we'll respond within one business day.

Team online

Email Support

Send a message to [email protected] with details of your request. Include your account username and the specific information you need. We monitor email during business hours and weekends.

Live Chat

Open the chat window in your account lobby or on this site. Available 08:00–23:00 WIB daily. Our team can help you understand what data we hold and how to request changes.

Account Settings

Log into your account, navigate to Settings > Privacy & Data, and update your contact information directly. Changes take effect immediately and we'll send a confirmation email.

DATA SECURITY INSIDE

How We Safeguard Your Information Daily

Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted before it leaves your device. Our servers use industry-standard SSL certificates and we audit payment flows regularly.

Encryption Standard

All data transmitted between your device and spbo 7m uses 256-bit SSL encryption. This includes login credentials, payment details and account activity. We refresh encryption certificates every 12 months.

Payment Card Security

We never store full payment card numbers or bank details. When you deposit via DANA, OVO, GoPay or QRIS, the transaction goes directly to the payment partner's secure gateway. We retain only non-sensitive transaction records.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and track how you navigate the lobby. You can disable cookies in your browser; however, some platform features may not work. No third-party cookies track you across other sites.

Data Retention

Active account data is kept for as long as your account exists. After you close your account, we retain transaction records and identity verification documents for one year for regulatory compliance, then delete them securely.

Account Access Control

You can enable two-factor authentication in Settings > Security to add a second login step. We recommend this if you're playing on shared devices. You control who can see your transaction history within your account dashboard.

Data Subject Rights

You have the right to know what data we hold about you, request corrections, and ask for deletion where local law permits. Email [email protected] with your request and we'll respond within 14 days with confirmation and next steps.

Privacy Questions Our Players Ask

Below are answers to the questions we hear most often about how we handle your data, your rights, and what happens to your information when you play.

No. We do not sell or share your personal information with marketers or unrelated third parties. We only share data with our payment processors (DANA, OVO, GoPay, QRIS partners), compliance auditors and legal authorities where required by law. Your data stays within spbo 7m's ecosystem.

After you close your account, we retain identity verification and transaction records for one year for regulatory purposes, then permanently delete them. You can request earlier deletion where local law permits by contacting [email protected] with your account email and username.

Payment data never touches our servers directly. When you select DANA, OVO, GoPay or QRIS at deposit, you're redirected to the payment provider's own secure portal. We receive only confirmation that the transaction completed; we never see your full payment details.

Yes. Email [email protected] with the subject line 'Data Access Request' and include your account username and registered email. We'll prepare a report of your personal data, account history and transaction logs and send it within 14 days.

Your password is encrypted using bcrypt hashing before storage, meaning we cannot read it ourselves. We never email your password, and we'll never ask for it in a support message. If you forget it, use the reset link sent to your registered email address.

No. Our cookies only function within the spbo 7m domain and remember your language, login state and game preferences. We do not place tracking pixels or cookies on external sites, and we do not use cross-site tracking. Your browsing outside our platform is not monitored by us.

Contact our support team immediately at [email protected] or via live chat in the lobby. We'll freeze your wallet pending verification, review recent login activity with you and help you secure your account. Enable two-factor authentication after you regain full access.